Thank you for shopping with NTBAY. Our aim is to create a satisfying experience for you. However if you are not satisfied with your purchase, simply contact us for return and exchange.
NTBAY Return Policy
You can return the items within 30 days from the delivered date for a full refund.Our full refund policy covers the following situations: items shipped by mistake, lost package, damaged package or items, missing items, wrong size or color. Generally we need 24 hours to process refund (In some cases, the shipping cost for return is not inculded). The details are as bellow:
Defect products can be returned to us for the following cases and the shipping cost will be coverd by us: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience such problems, please contact us by submitting a ticket, or you can find live help online.
Non-quality related returns:If there is no quality-related issue but you are still not satisfied with your purchase, you may return the items for refund within 30 days of receiving your order. We will refund you the item price after we have received your package and inspected it. You will bear all shipping fees incurred.PS: All returned items must be in brand-new condition, unused and with original tags and packaging.
We shipped the wrong item:You have two options 1) Exchange it for the correct item and we will cover the shipping cost; 2) Return it for a full refund. Please contact our Customer Service and send back the wrong item within 30 days. We will refund you the full price once we receive it.PS: All returned items must be in brand-new condition, unused and with original tags and packaging.
Lost package: Please contact our Customer Service if you did not receive your package by the expected delivery date. We will give you a full refund or resend it once we are confirmed with the courier that your package is lost. In this case, the shipping cost will be covered by us.
Missing items: Inform our Customer Service if any item is missing from your package. When we have confirmed it, we will offer a full refund or send the missing piece, upon your request. We will be responsible for all shipping fees incurred. Generally we need 24 hours to deal with this issue.
Damaged package or items: If your package arrives in damaged condition, please reject it from the courier with the reason of damaged package and inform our Customer Service about it.
If you find the package or items are damaged after accepting it, please provide our Customer Service with sufficient evidence like photos and description of the issue. We will send you a new one or issue a full refund after confirmation. In this case, the shipping cost will be covered by us.
Color or size mismatch:The settings of your computer screen may alter the color of the pictures shown on NTBAY.com. Slight color mismatches between the color of your item and the color shown on screen does not mean that the item is defective or mis-shipped. However, if you believe that you have received the item in a wrong color or size, please contact our Customer Service to decide if you are in line with the refund policy.
Out of stock:The inventory changes frequently with the increasing of the order, so maybe some items are not available after you finish the payment. On this situation, we will contact you within 48 hours and let you decide whether it could be replaced or canceled to enable timely delivery. Payment including the shipping fee will be credited to the balance of your member account for future use.
How to returnIf you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 30 days upon receipt. However you need to pay the shipping fee (not including the cases where we stated above mentioning that we will cover the cost)on your own.
Request For The Returned Or Exchanged Itemsa. The customer has to contact us to get a return authorization (return address) or exchange authorization within 30 days upon receipt if you want to return/exchange your purchase.b. Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items which are defective or damaged upon receipt);c. Items received in original packaging.
Please send your items back with information as below:1. Tracking No. of return package2. Original order number3. Reasons for refund (+ photo proofs if the items are not returned4. Specification and number of the returned items
How Long Does It Take To Process My Return?Once we have received your package:
a. If you ask for a return, your refund will be processed within 7 working days upon receving your return. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction.
b.If you ask for an exchange, exchange will be made in 7 working days upon receving your return.
Thanks for your cooperation and understanding.
Cancellation PolicyWe are greatly thankful for you to make orders on NTBAY.com, but there are three rules for order cancellation you need to know:1. Orders cancelled within 24 hours of payment confirmation will get a full refund.2. Orders cancelled after order preparation may be canceled, but you will be responsible for 15% of item price.3. It is not allowed to change items including changing item size or color after 24 hours of payment confirmation. We will charge for 15% of item price if you insist to change.4.Orders cannot be canceled after shipment.
My Account FAQs
Why should I create an account on NTBAY?
It makes your shopping much easier, allow you to:
• Check the status of your current order and keep track of your orders and returns
• Easiest way to contact Customer Service
• Save your shipping and payment information for fast checkout.
•Leave feedback about our products.
•Help you to create a wishlist.
My Order FAQs
What if I have a question before placing an order?
NTBAY provides Live Chat for your convenience. Please feel free to contact our 7*24 hours online service for any help you need.
Can I make changes to my order?
You can make changes to your order before payment or just cancel the current order and place a new one. But you had better not change it after you make payment because it may delay your order preparation.
How do I check my order status?
NTBAY offers a fast way of checking all orders you just need to log in to your account to check the status of your package.
My order status is still” preparing”, when will it beshipped?
Total Delivery Time = Preparing Time + Shipping Time. Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality. The processing time varies by location and depends on the specification of the product. Our average time and goal is to ship you order in 48 hours.
All orders will receive an email with tracking confirmation of the shipment.
In case of any question and unexpected delay you can always contact our customer service.
What shipping methods do you offer?
NTBAY partners with major American shipping companies like DHL, UPS, USPS, FedEx.
How can I track my package?
Once an order has been shipped, we will send you a Shipping Confirmation email that includes your tracking number.
My order has not arrived yet, what should I do?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in touch with us, please check:
1. Tracking number.
2. Checking if you have an attempted delivery from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery.
3. The driver may have left your parcel somewhere safe such as your porch if it shows the parcel already delivered on website. You also can check with your neighbors to see if they have accepted the parcel for you.
What will the shipping company do if they cannot contact with the receiver when the parcel arrive?
Most of shipping company will deliver the parcel for three times if they the consignee cannot be contacted. They will return the parcel to the sender or leave the parcel at the warehouse after the third attempt. So please make sure you write down the correct shipping address when you make an order and keep your phone on.
We are not responsible for mistakes made by customers.
Which payment methods do you accept?
We accept a variety of payment methods:
PayPal; Credit / Visa/master/Debit card.
How to pay with credit/debit card?
1. On your Shopping Cart page, click “pay by PayPal or credit card” after checkout.
2. Fill in the credit card information.
3. Confirm to complete payment for your item(s).
Tips: Before you place the order, please register firstly, thanks.Step 1: Register first and sign in as a NTBAY member for free;Step 2: Make your selections and add them into cart;Step 3: Click “Proceed to Checkout” to enter the next page;Step 4: Follow the guideline to select the payment method;Step 5: To use the points or click button besides Have a coupon code. Validate it here to verify the coupon code;Step 6: Click Place Your Order to Pay with your paypal or other payment method;Step 7: Tracking number will be sent to you when parcel is shipped. Track the parcel status by clicking the tracking number at order tracking page.
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Company register address in USA: NTBAY Co., LLC Windsor lane 9718 Temple city 91780, CA, United States.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of NTBAY.com. The collective work includes works that are licensed to NTBAY .com. Copyright 2015-2017, NTBAY.com ALL RIGHTS RESERVED.Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with NTBAY.com or purchasing NTBAY.com products. You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with NTBAY.com or to purchase NTBAY.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by NTBAY.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.Limitation of liability
NTBAY.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if NTBAY.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical errors
While NTBAY.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. NTBAY.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, NTBAY.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.
In the event that an item is price incorrectly, NTBAY.com may at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.
These terms and conditions, or any part of them, may be terminated by NTBAY.com without notice at any time, for any reason. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.Use of site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a NTBAY.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.Links
In an attempt to provide increased value to our visitors, NTBAY.com may link to sites operated by third parties. However, even if the third party is affiliated with NTBAY.com, it has no control over these linked sites, all of which have separate privacy and data collection practices, independent of NTBAY.com.
These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, NTBAY.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
address: NTBAY Co., LLC, 4823 Keller Spring Rd.,Addison, TX, 75001, United States.