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• Easiest way to contact Customer Service
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My Order FAQs
What if I have a question before placing an order?
NTBAY provides Live Chat for your convenience. Please feel free to contact our 7*24 hours online service for any help you need.
Can I make changes to my order?
You can make changes to your order before payment or just cancel the current order and place a new one. But you had better not change it after you make payment because it may delay your order preparation.
How do I check my order status?
NTBAY offers a fast way of checking all orders you just need to log in to your account to check the status of your package
My order status is still” preparing”, when will it beshipped?
Total Delivery Time = Preparing Time + Shipping Time
Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality. The processing time varies by location and depends on the specification of the product. Our average time and goal is to ship you order in 48 hours.
All orders will receive an email with tracking confirmation of the shipment.
In case of any question and unexpected delay you can always contact our customer service.
What shipping methods do you offer?
NTBAY partners with major American shipping companies like DHL, UPS, USPS, FedEx.
How can I track my package?
Once an order has been shipped, we will send you a Shipping Confirmation email that includes your tracking number.
My order has not arrived yet, what should I do?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in touch with us, please check:
1. Tracking number.
2. Checking if you have an attempted delivery from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery.
3. The driver may have left your parcel somewhere safe such as your porch if it shows the parcel already delivered on website. You also can check with your neighbors to see if they have accepted the parcel for you.
What will the shipping company do if they cannot contactwith the receiver when the parcel arrive?
Most of shipping company will deliver the parcel for three times if they the consignee cannot be contacted. They will return the parcel to the sender or leave the parcel at the warehouse after the third attempt. So please make sure you write down the correct shipping address when you make an order and keep your phone on.
We are not responsible for mistakes made by customers.
Which payment methods do you accept?
We accept a variety of payment methods:
PayPal ；Credit / Visa/master/Debit card；
How to pay with credit/debit card?
1. On your Shopping Cart page,click “pay by PayPal or credit card” after checkout.
2. Fill in the credit card information.
3. Confirm to complete payment for your item(s).
US SIZE GUIDE:
1 x Duvet Cover (68 x 90 inches) 1 x Pillowcase (20 x 26 inches)
1 x Duvet Cover (90 x 90 inches) 2 x Pillowcases (20 x 26 inches)
1 x Duvet Cover (104 x 90 inches) 2 x Pillowcases (20 x 36 inches)
UK SIZE GUIDE:
1 Duvet Cover (135 x 200 cm) 1 Pillowcase (50 x 80 cm)
1 Duvet Cover (200 x 200 cm) 2 Pillowcases (50 x 80 cm)
1 Duvet Cover (230 x 220 cm) 2 Pillowcases (50 x 80 cm)
1 Duvet Cover (260 x 220 cm) 2 Pillowcases (50 x 80 cm)
I didn't have high expectations for a cheapish internet ordered duvet cover. But I totally want more of these. It is the softest fabric ever. My cats love it. So do I.
We bought this to help manage pet hair on our bedding. Out cat sleep on the duvet and it does a fantastic job of minimizing the amount of fur that collects on our comfoter.
Harry T French
Very good buy. Exactly what I wanted
Very happy with this cover. So soft and beautiful
I like it so far
I bought this set for my guest bed. Having just received them, I like it so far. Since they won't get much use in the guest bedroom, I'd be curious to see how long they hold up. Good set for the price.
super soft and comfortable. It's my second order. Holds up like new. I love it!!