Política de reembolso
NTBAY is committed to customer satisfaction. In the event that you discover any defects in our products, we will handle them with the utmost care. This includes addressing any manufacturer defects such as tears, scratches, or fading. If such issues arise, we will either replace the item for you or provide a full refund.
We have a 90-day return policy, allowing you a 90-day window from the date of receiving the product to request a return.
Please note that return shipping costs for non-defective items will not be reimbursed, and a return authorization number is necessary for processing returns.
If you require a reprint or refund, you can expedite the process by providing clear images of the damage or defect, accompanied by a detailed description of the issue. Don't hesitate to contact us at firstname.lastname@example.org; we are eager to assist you.
Return Procedure: To initiate a return, customers are required to send pictures of the damaged product via email to email@example.com. We will review the images within 24 hours. In the event of a manufacturing defect, we will provide a return label to facilitate the return process.
Return Shipping Costs: NTBAY covers the return shipping costs for damaged products, while return shipping costs resulting from personal preferences (such as disliking the product or choosing the wrong color) are the responsibility of the buyer.
To qualify for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide a receipt or proof of purchase.
Return shipping for non-defective items will not be refunded, and a return authorization number is mandatory.
To initiate a return, please contact us at firstname.lastname@example.org. If your return is approved, we will provide you with a return shipping label and instructions on where and how to send the package. Please note that items sent back without prior authorization will not be accepted.
If you have any questions regarding returns, feel free to reach out to us at any time via email@example.com.
Damage and Issues: We kindly request that you inspect your order upon delivery. If you encounter any defects, damages, or receive an incorrect item, please contact us immediately so that we can assess the situation and rectify it promptly.
Exceptions/Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about a specific item, please reach out to us.
Please note that we do not accept returns for sale items or gift cards.
Exchanges: The quickest way to receive the item you desire is to return the item you currently possess. Once the return is accepted, you can make a separate purchase for the new item.
Refunds: Following the receipt and inspection of your return, we will promptly notify you regarding the approval status of your refund. If your refund is approved, it will be automatically processed through your original payment method. Please keep in mind that your bank or credit card company may require some time to process and complete the refund.