Política de envío

Due to the proximity of the holidays, we cannot offer you expedited shipping, and in the meantime, the delivery time is 3-5 business days longer than usual. We apologize for any inconvenience caused to you!

The domestic Shipping Policy（United States）

 

Shipment processing time

All orders are processed within 48 hours，However, during the epidemic, to ensure the safety of our employees, the handling time may be extended to 3-7 business days. Due to the post office, Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email care@ntbay.com.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Free shipping over $39.99.

For orders less than $39.99, we charge $2.99 for shipping Or charge by weight as quoted by the post office

Shipment method	Estimated delivery time	Shipment cost
Economy	7-10 business days	$2.99

 

Shipping to APO/FPO Addresses

We cannot ship to Military addresses. If you provided a military address at checkout, we would email you to request a different shipping address.

 

 

 

International Shipping Policy(Countries outside the United States)

We currently only support overseas delivery to Canada, Mexico, the United Kingdom and Australia.

Please note: Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant, and we can‘t calculate these for you.

 

 

Country	Estimated delivery time	Shipment cost
Canada	7-14 business days	$2.99
Mexico	7-14 business days	$1.99
United Kingdom	7-14 business days	$2.99
Australia	7-14 business days	$1

 

  

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours(During a pandemic, it may be effective for 48 hours or longer due to the post office).

You will be able to track your package directly on the carrier’s website.

USPS Tracking: https://tools.usps.com/go/TrackConfirmAction_input  

FedEx Tracking: https://www.fedex.com/en-us/tracking.html

UPS Tracking: https://www.ups.com/track 

DHL Tracking: https://www.dhl.com/en/express/tracking.html 

 

Customs, Duties and Taxes

NTBAY is not responsible for any customs and taxes applied to your order. All

fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

For consumer care, NTBAY is responsible for products that are damaged or lost during shipping.

If you receive your order damaged, please save all packing materials and damaged goods, take clear digital photos of the damaged goods and send them to dora@ntbay.com with your order ID.

NTBAY will reship your order within 48 hours after receiving your order ID and clear digital photos of the damaged goods from you.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our Return & Refund Policy for detailed information about our processes.

 

Return Address: 

4135 Lindbergh Dr, #227 NTBAYSTORE, Addison TX 75001, United States