NTBAY Cotton Body Pillow, Hypoallergenic and Fluffy Soft Down Alternative Pillow for Sleeping, 20 x 54 Inches
- Cover: Cotton. Filling: Microfiber Down Alternative. Tips: Since Our Pillow is Packaged in Vacuum Bag, We Suggest You to Put It in Your Dryer Or Expose It to the Sunlight for a Few Hours to Completely Fluff Up This Pillow.
- PACKAGE INCLUDE: 1 x Body Pillow (20 x 54 Inches)
- PRODUCT FEATURES: Our ultra-soft pillow made with high quality cotton shell provides a superior soft feeling, used first class super soft microfiber down alternative on the inside making you feel like sleeping on a cloud.
- PRODUCT FUNCTION: The fluffy pillow use unique seam design to ensure that the filler does not leak out. The body pillow is particularly useful for expectant mothers and those with sleep issues, as it conforms to varying positions of your body and provides medium support.
- EASY CARE: Do not wash it. Do not bleach and iron. It is suitable for drying in a ventilated place.
- 100% SATISFACTION SALES SERVICE: We are so confident in the quality of our product that we offer a 90-day return and replacement service! We also provide it with a life-time free customer service. If you find that our products have quality problems, just contact us and we will solve the problem for you immediately.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at martin@ntbay.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at martin@ntbay.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1.Shipping
Shipping services outside the U.S. are temporarily not available.Free shipping over $50.For orders less than $50, we charge $8 for shipping. 60-day free return for all orders.
2.Delivery
NTBAY will make reasonable efforts to ensure that orders will ship within two business days.Please allow up to 48 hours after you receive your shipment notification email (“Shipment Confirmation Email”) for tracking information to be updated on site. During the pandemic, the delivery will take 5 - 8 days.Please note that orders may not be shipped to certain places or geographical areas. You may need to pick up the items yourself; therefore please pay attention to the tracking information.
** COVID-19 Update- Due to enhanced warehouse safety measures, it may take longer to process orders. We appreciate your patience during this time.
If you have any questions regarding faster delivery or shipping please call or email us: care@ntbay.com